General conditions of use of the site and the services offered.
The Site constitutes intellectual work protected by the provisions of the Intellectual Property Law and applicable international regulations. The Customer may not in any way reuse, transfer or exploit all or part of the elements or works of the Site.
The use of the site implies full acceptance of the general conditions of use described below. These conditions of use may be modified or completed at any time, so users of the site are invited to consult them regularly.
This website is normally accessible to users at all times. However, SILVERLANE may decide to interrupt the Website for technical maintenance purposes. SILVERLANE will endeavour to inform users of the dates and times of the intervention beforehand. The Website is regularly updated by the person responsible. Similarly, the legal notices may be modified at any time: they are nevertheless binding on the user, who is invited to refer to them as often as possible in order to take cognizance of them.
Description of services provided.
The purpose of the website is to provide information concerning all the company's activities. SILVERLANE makes every effort to provide information on the site that is as accurate as possible. However, it cannot be held responsible for omissions, inaccuracies or shortcomings in the updating of the information, whether caused by itself or by third-party partners who provide the information.
All the information on the site is given as an indication, and is likely to evolve. Moreover, the information on the site is not exhaustive. It is given subject to modifications having been made since it was put on line.
Contractual limitations on technical data.
The objective is to provide a service that ensures the best accessibility rate. The host ensures the continuity of its service 24 hours a day, every day of the year. However, the Hosting Company reserves the right to interrupt the hosting service for the shortest possible time, in particular for maintenance purposes, to improve its infrastructure, in the event of a failure of its infrastructure or if the Services generate traffic deemed abnormal.
SILVERLANE and the host cannot be held responsible in the event of malfunctioning of the Internet network, telephone lines or computer and telephony equipment, in particular due to network congestion preventing access to the server.
Intellectual property and counterfeiting.
SILVERLANE is the owner of the intellectual property rights and holds the rights of use on all the elements accessible on the website, in particular the texts, images, graphics, logos, videos, icons and sounds. Any reproduction, representation, modification, publication, adaptation of all or part of the elements of the website, whatever the means or process used, is forbidden, except with the prior written authorization of the Publisher.
Any unauthorized exploitation of the site or of any of the elements it contains will be considered as constituting an infringement and will be prosecuted in accordance with the provisions of articles L.335-2 and following of the Intellectual Property Code.
Limitations of liability.
SILVERLANE acts as the publisher of the Site. The publisher is responsible for the quality and accuracy of the Content published by it.
SILVERLANE cannot be held responsible for any direct or indirect damage caused to the user's equipment when accessing the website, resulting either from the use of equipment that does not meet the specifications indicated in point 4, or from the appearance of a bug or an incompatibility.
SILVERLANE cannot be held responsible for indirect damages (such as loss of market or loss of opportunity) resulting from the use of the SILVERLANE website. Interactive areas (possibility of asking questions in the contact area) are available to users. SILVERLANE reserves the right to remove, without notice, any content posted in this area that may violate applicable French law, in particular regulations concerning data protection. If need be, SILVERLANE also reserves the possibility of calling into question the civil and/or criminal liability of the user, particularly in the event of messages of a racist, insulting, defamatory or pornographic nature, whatever the medium used.
Personal data management.
The Customer is informed of the regulations concerning marketing communication, the law of June 21, 2014, for confidence in the Digital Economy, the Data Protection Act of August 06, 2004, as well as the General Data Protection Regulation (GDPR: n° 2016-679).
Persons responsible for the collection of personal data
For the Personal Data collected within the framework of the creation of the User's personal account and of his navigation on the Website, the person in charge of the processing of the Personal Data is: SILVERLANE.
As the person responsible for the processing of the data it collects, it undertakes to respect the framework of the legal provisions in force. In particular, it is its responsibility to establish the purposes of its data processing, to provide its prospects and clients, from the time of collection of their consents, with full information on the processing of their Personal Data and to maintain a register of the processing in accordance with the reality. Whenever SILVERLANE processes Personal Data, it takes all reasonable steps to ensure that the Personal Data is accurate and relevant to the purposes for which it is processed.
Purpose of the data collected
SILVERLANE is likely to process all or part of the data:
- to allow navigation on the Site and the management and traceability of services ordered by the user: connection and use data of the Site, invoicing, order history, etc.
- to prevent and fight against computer fraud (spamming, hacking...): computer equipment used for navigation, IP address, password (hashed)
- to improve navigation on the Site: connection and usage data
- to conduct optional satisfaction surveys on: email address
- to conduct communication campaigns (sms, email): phone number, email address
SILVERLANE does not sell your personal data, which is therefore only used by necessity or for statistical and analysis purposes.
Right of access, rectification and opposition
In accordance with current European regulations, Users have the following rights:
- right of access (article 15 RGPD) and rectification (article 16 RGPD), update, completeness of the Users' data
- the right to block or erase Users' personal data (Article 17 of the GDPR), when they are inaccurate, incomplete, ambiguous, outdated, or whose collection, use, communication or storage is prohibited
- right to withdraw consent at any time (Article 13-2c GDPR)
- right to restriction of processing of Users' data (Article 18 GDPR)
- right to object to the processing of User data (Article 21 GDPR)
- right to data portability by the Users, when such data are subject to automated processing based on their consent or on a contract (Article 20 GDPR)
- the right to define the fate of the User's data after his death and to choose who will have to communicate (or not) his data to a third party that he will have previously designated
As soon as it is aware of the death of a User and in the absence of instructions from him/her, it undertakes to destroy his/her data, except if their conservation is necessary for evidentiary purposes or to meet a legal obligation.
If the User wishes to know how SILVERLANE uses his/her Personal Data, to ask to rectify them or to object to their processing, the User may contact in writing at the following address
In this case, the User must indicate the Personal Data that he/she would like to be corrected, updated or deleted, identifying himself/herself precisely with a copy of an identity document (identity card or passport).
Requests for deletion of Personal Data shall be subject to the obligations imposed on SILVERLANE by law, in particular as regards the retention or archiving of documents. Finally, SILVERLANE's Users may file a complaint with the supervisory authorities, in particular with the CNIL (https://www.cnil.fr/fr/plaintes).
Non-disclosure of personal data
SILVERLANE shall not process, host or transfer the Information collected on its Clients to a country located outside the European Union or recognized as "non-adequate" by the European Commission without informing the Client in advance. However, remains free to choose its technical and commercial subcontractors provided that they present sufficient guarantees with regard to the requirements of the General Data Protection Regulation (GDPR: n° 2016-679).
SILVERLANE undertakes to take all necessary precautions to preserve the security of the Information and in particular that it is not communicated to unauthorized persons. However, if an incident affecting the integrity or confidentiality of the Client's Information is brought to SILVERLANE's attention, SILVERLANE shall inform the Client as soon as possible and inform him of the corrective measures taken. Furthermore, SILVERLANE does not collect any "sensitive data".
The User's Personal Data may be processed by subsidiaries of and subcontractors (service providers), exclusively in order to achieve the purposes of this policy.
Within the limits of their respective attributions and for the purposes recalled above, the main persons likely to have access to the data of the Users of SILVERLANE are mainly the agents of our customer service.
Types of data collected
With regard to the users of the Site, we collect the following data which are essential for the functioning of the service, and which will be kept for a maximum period of months after the end of the contractual relationship:
SILVERLANE also collects information that improves the user experience and offers contextualized tips:
These data are kept for a maximum of months after the end of the contractual relationship.
Despite our best efforts, no method of transmission over the Internet and no method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security. If we become aware of a security breach, we will notify affected users so that they can take appropriate action. Our incident notification procedures take into account our legal obligations, whether at the national or European level. We are committed to keeping our customers fully informed of all matters relating to the security of their accounts and to providing them with all the information necessary to help them meet their own regulatory reporting obligations.
No personal information of the user of the site is published without the user's knowledge, exchanged, transferred, assigned or sold on any medium to third parties. Only the assumption of the repurchase of and its rights would allow the transmission of the aforementioned information to the possible purchaser who would be in its turn held of the same obligation of conservation and modification of the data with respect to the user of the site.
To ensure the security and confidentiality of Personal Data and Personal Health Data, uses networks protected by standard devices such as firewalls, pseudonymization, encryption and passwords.
When processing Personal Data, SILVERLANE takes all reasonable steps to protect it from loss, misuse, unauthorized access, disclosure, alteration or destruction.
Hypertext links, cookies and internet tags
The site contains a certain number of hypertext links to other sites, set up with the authorization of SILVERLANE which, however, does not have the possibility of checking the contents of the sites thus visited, and will not assume any responsibility for this fact.
Unless you decide to deactivate the cookies, you accept that the site can use them. You can deactivate these cookies at any time, free of charge, using the deactivation options offered to you and recalled below, knowing that this may reduce or prevent access to all or part of the Services offered by the site.
A “cookie” (hereinafter “Cookies”) is a small information file sent to the User’s browser and stored in the User’s terminal (e.g. computer, smartphone). This file includes information such as the User’s domain name, the User’s Internet service provider, the User’s operating system, and the date and time of access. Cookies will not damage the User’s terminal in any way.
SILVERLANE may process the User's information concerning his visit to the Website, such as the pages consulted and the searches made. This information allows SILVERLANE to improve the content of the Website and the User's navigation.
Since Cookies facilitate navigation and/or the provision of services offered by the Site, the User may configure his browser to allow him to decide whether or not he wishes to accept them so that Cookies are recorded in the terminal or, on the contrary, that they are rejected, either systematically or according to their sender. The User may also configure his browser software so that he is offered to accept or reject Cookies from time to time, before a Cookie is likely to be stored in his terminal. SILVERLANE informs the User that, in this case, not all the functionalities of his/her browser may be available.
If the User refuses to accept the storage of Cookies in his/her terminal or browser, or if the User deletes those stored there, the User is informed that his/her navigation and experience on the Site may be limited. This could also be the case when, or one of its service providers cannot recognize, for technical compatibility purposes, the type of browser used by the terminal, the language and display settings or the country from which the terminal seems to be connected to the Internet.
Where applicable, SILVERLANE declines all responsibility for the consequences linked to the impaired functioning of the Website and of any services offered by SILVERLANE, resulting from (i) the refusal of Cookies by the User (ii) the impossibility of saving or consulting the Cookies necessary for their functioning due to the User's choice. For the management of Cookies and the User's choices, the configuration of each browser is different. It is described in the browser's help menu, which will allow the User to know how to modify his/her wishes regarding Cookies.
At any time, the User can choose to express and modify his or her wishes regarding Cookies. In addition, SILVERLANE may use the services of external service providers to help it collect and process the information described in this section.
Finally, by clicking on the icons dedicated to the social networks Twitter, Facebook, Linkedin and Google Plus appearing on the SILVERLANE Website or in its mobile application and if the User has accepted the deposit of cookies by continuing to navigate on the SILVERLANE Website or mobile application, Twitter, Facebook, Linkedin and Google Plus may also deposit cookies on your terminals (computer, tablet, cell phone).
These types of cookies are deposited on your terminals only if you consent to them, by continuing your navigation on the Website or the mobile application of SILVERLANE. However, the User may at any time revoke his or her consent to the deposit of this type of cookie.
SILVERLANE may occasionally employ web beacons (also known as "tags", action tags, single-pixel GIFs, clear GIFs, invisible GIFs and one-to-one GIFs) and deploy them through a web analytics partner that may be located (and therefore store the related information, including the User's IP address) in a foreign country.
These tags are placed both in the online advertisements that allow users to access the Site, and on the various pages of the Site.
This technology allows us to evaluate visitors' responses to the Site and the effectiveness of its actions (for example, the number of times a page is opened and the information consulted), as well as the use of this Site by the User.
The External Provider may collect information about visitors to the Website and other websites through these tags, compile reports on the activity of the Website for SILVERLANE, and provide other services related to the use of the Website and the Internet.
Applicable law and jurisdiction.
Any dispute in connection with the use of the site is subject to French law.